If you need help using EndNote, you can book a 20 minute Ask a Librarian session. These sessions are online and use videoconferencing software. The screen-sharing capabilities make it good for working through the steps of using different EndNote functions. Please include details of the functions you want help with when you register.
You can get also technical support and help guides from the vendors:
We've made a few short EndNote videos you can watch. Topics include:
EndNote relies on stable file paths to function properly. Files on OneDrive do not have stable file paths. Working in your Endnote library in any storage site or device, like OneDrive, can lead to your library corrupting.
University staff computers are set up to automatically sync files on your Desktop and in Documents with OneDrive. Any EndNote library files that move to OneDrive will have an error message.
IT has recommended storing your working EndNote Library in your Downloads folder. Because your library needs to stay with its accompanying .data folder, you might like to consider keeping them together in an EndNote folder to reduce the risk of deleting one or the other when cleaning up your Downloads folder.
For more detailed instructions see:
It is ok to store your documents in OneDrive BUT:
When you use EndNote's Cite While You Write (CWYW) function to add citations to your document, you are adding a lot of coding to the document to make the citations and references work. If you open your EndNote formatted Word documents in a web-based word processor, e.g. Google Docs, Microsoft Teams, or OneDrive, you can damage this coding and corrupt your document.
Always open and work with your EndNote formatted Word documents in the desktop app.
While we’ve got you thinking of compressed copies, make at least 2 copies of the compressed library you’ve just created and save them to 2 other locations. Then you’ll have the 3 back-up copies we’re always asking you to keep.
It might be a good idea to open you associated Word documents and click Update Citations and Bibliography in the EndNote toolbar in Word. This will refresh the connection between your working library and each of your documents.