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Troubleshooting Database Problems  

This guide will provide assistance to help solve problems using databases and accessing documents.
Last Updated: Jan 5, 2016 URL: Print Guide RSS UpdatesEmail Alerts

Introduction Print Page

Having problems using databases?

This page has been created to provide information about reported issues to do with databases and other technical issues.

Please refer to the 'Current Outages' and 'Reported Problems and Issues' boxes on this page to determine if the problem is due to database downtimes or other issues specific to a particular database.

If the problem is not specific to one database please refer to the page below related to your problem:

Access & login problems - This page will assist you when you are having problems accessing a site or logging into a database.

Problems using databases - This page will assist you when you are having issues with searching or using a database once you have logged in.

Problems accessing documents - This page will assist you if you are unable to access or open documents.


Current Outages

Factiva experiencing difficulties off-campus

Please note that currently there are intermittent issues with accessing Factiva while off-campus. This problem is being investigated.

Dissertations and Theses Global maintenance outage 

Dissertations and Theses Global is undergoing  maintenance on Sunday, Sunday 17 January, 2015 at 1:00 p.m AEST. for 8 hours. The database will be unavailable during this time.


Need help?

If you require help with any Library service please contact us and provide the following information in your request:

  • Your name
  • Student number
  • Contact details including a telephone number and email address
  • A description of the assistance you require

  Email your question

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