Having problems using databases?
This page has been created to provide information about reported issues to do with databases and other technical issues.
Please refer to the 'Current Outages' and 'Reported Problems and Issues' boxes on this page to determine if the problem is due to database downtimes or other issues specific to a particular database.
If the problem is not specific to one database please refer to the page below related to your problem:
Access & login problems - This page will assist you when you are having problems accessing a site or logging into a database.
Problems using databases - This page will assist you when you are having issues with searching or using a database once you have logged in.
Problems accessing documents - This page will assist you if you are unable to access or open documents.
Factiva experiencing difficulties off-campus
Please note that currently there are intermittent issues with accessing Factiva while off-campus. This problem is being investigated.
Emerald Insight possible outage
Emeral Insight is being undergoing a 12 maintenance window on Tuesday June 9 from 6pm AEST. Emerald Insight may become unavailable for up to 15 minutes during this period.
If you require help with any Library service please contact us and provide the following information in your request:
- Your name
- Student number
- Contact details including a telephone number and email address
- A description of the assistance you require
Call us - 1300369038
(7.30am-5.30pm Monday to Friday)